Coaching skills for HR professionals

The Institute’s ongoing independently conducted survey into coaching effectiveness shows that coaching has a major beneficial impact in the workplace.  This is a summary of the latest results. 

Read the full results of our survey.

Overall, the biggest message that seems to come through about coaching effectiveness is that it is valuable in assisting people build self-efficacy.

Self-efficacy is the perception/belief people have about their capacity to achieve in relation to actions and goals.

In particular, coaching improved peoples’ perception of their own strengths and challenges, and their ability to, communicate assertively and confidently with their colleagues and staff.

Summary of results

OVERALL Effectiveness

92% of respondents expressed overall satisfaction with their coaching. 

Comments from the surveys:

"It has been the most rewarding development experience in my career. Like a shrink at work!"

"Possibly the most effective development I have received in my professional life"

Reported benefits

78% reported that they found that coaching benefited their work performance and professional development.  

 “I found the overall experience to be very positive and rewarding across many facets of my life, personally and professionally".

71% said coaching had asubstantial influence on the way I approach work and colleagues. 

 “Coaching gave me the tools and confidence to have different kinds of conversations with staff.” 

There were five main areas of benefit that people have described:

HOW does coaching work?

We were also interested to ask respondents how they thought coaching worked. The following table shows these results.

TABLE: Coaching Relationship Descriptors

This document contains excerpts from the full report, which can be viewed here.