 In a competitive business environment, leaders are required to focus on business outcomes, and at the same time to be supportive of their people. The key to achieving a balance between task focus and people support is the ability to have effective conversations, including setting expectations, maintaining relationships, leading employees and achieving desired business results.
This program is designed to enable managers to develop greater conversational ability. It is based on the Institute's Levels of Conversation model and teaches leaders to more effectively manage engagement and performance in their teams. This includes the foundational conversations that all managers need to continue to have with their teams, as well as the more difficult conversations.
The program is customised to the needs of the organisation and is often used as part of a development planning or performance management process. |
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