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GOnab©, the Professional Development arm of Business and Private Banking within National Australia Bank has scooped two major Awards. Firstly, the Australian Human Resource Industry (AHRI) Award for Best Learning and Development Strategy and secondly, the Australian Training Awards (Federal Government) - Australian Winner - Business & Innovation
The innovative approach to learning, using face to face, online and virtual classroom techniques has seen GOnab© deliver an unprecedented 426,000 training hours to around 6,000 staff over the past year. This commitment has contributed to significant uplift in employee engagement through coaching and leadership, business performance and customer satisfaction.
Its success has lead to the development and delivery of a world class Continuing Education framework for integration into The Academy, NAB’s new approach business school.
GOnab© wishes to acknowledge the excellent support and expertise provided by the Institute of Executive Coaching (IEC) which has enabled it to explore and build a successful in-house community of coaching practice aligned to the principles and practices used by IEC.
"Extremely useful. I have valued what I have learnt and feel privileged to have been given the opportunity”.
"Fantastic experience and a great investment – ...”
"It has been . I do not wish for it to end”.
"I found the overall experience to be across many facets of my life, professionally and personally”.
"Just having the time to focus on issues and think outside the work environment was a value-add in itself”.
"I commenced the coaching sessions with little expectation and a great deal of apprehension. On completion of four sessions I was extremely surprised how much benefit I had gained from them and to a colleague. I am looking to undertake further coaching sessions as my career path develops in the future”.
"My coach was fantastic – a real support through a difficult time and I have come out with a strong sense of purpose, direction and confidence. The sessions were invaluable”.
All of the above comments are from mid-level executives from a large financial services company, after a six-month engagement of one-on-one coaching.
More information on one-on-one coaching
"The presentation and the ability to apply the models directly and immediately was excellent". - Paul O’Callaghan
"It was great having some tools and models to use – I can see that I will use them in a variety of contexts in the future". - Jane Hopkirk Bush
"It was a good pace, models are good, practice is great. I enjoyed working with real issues. Being observed (coaching) was freaky but beneficial. Great facilitators (Dr Hilary Armstrong and John Matthews) – personable, safe and expert". - Sarah Neaves
"You worked well as a team – the different (teaching) styles kept my attention. I liked the balance between exercises and theory. I really like working with others I don’t normally get to work with". - Lynley Gould
More information on Coaching Skills for HR Professionals
"The enthusiasm and engagement provided by the facilitators was wonderful. The models used were very practical and they clicked with me. I am confident in my ability to use them in the workplace”. - Danielle Maguire
"It all worked – fantastic stuff! A great balance between theory and practical”.
- Raewyn Crighton
"I loved the introduction of the different models and tools. I know they will be useful in time to come”. - Mandy Koch
More information on Coaching Skills for Leaders
Q: What was the core purpose/reason for using Institute of Executive Coaching? What was the goal?
A: The primary purpose is to improve the leader and manger capability around having performance discussions and generally improve the quality of interactions between people. We wanted to take a more skilled and humanistic approach to these discussions whilst holding people accountable for their performance.
Q: What roles/levels in the National Australia Bank utlised their services?
A: At the National Australia Bank I have used program for senior managers/directors. I also used the IECA when I was at Insurance Australia Group and there I used the program at various levels from entry level management through to senior management. The groups were set up so that sessions could be pitched appropriately.
Q: What results were achieved by utlising their services? (Individual results)
A: I had feedback from other staff and management that the participants went back to work and started to do things differently straight away. The impact of this was that others wanted to be able to acquire those skills and they too applied to do the course. We did not have to promote the program - the demand came from word of mouth. Managers started to expect all of their managers to do it as a core part of management capability development.
Q: How long have you been a client of the Institute of Executive Coaching?
A: About three years with IAG and the last six months at NAB.
Q: Any additional information which you are able to provide would be most appreciated.
A: One of my core reasons for using the IECA over other providers was the behaviour of the facilitators, coaches and staff. They walk the talk.
I know my people are in safe hands and that the behaviours I expect to see demonstrated in the workplace will be role modelled by the IECA people. I also know that the IECA uses evidenced based research and tried and tested models as a foundation of the learning. The learning outcomes are action-based results, not knowledge based. The other factor that is important as a purchaser of the IEC's services is that they are easy to deal with and reliable. They have always delivered on what they say they will deliver on, so I don't have to make excuses for them!
To learn more, please call Julie Parkinson on +612 8270 0642
or email juliep@iecoaching.com.
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